FAQs

Take a piece of clothing from your wardrobe of the same type as the one you want to order and measure it. Look in the table for the size whose measurements are closest to those of your garment. If you are exactly between two sizes, choose the larger one.

No, because the fabric with which they were made has been washed beforehand. On the sales page of each product you will find the maximum temperature at which the product can be washed. Please take this into account when washing.

For each product, the composition of the fabric used is indicated.

To pay for your purchases on the site, you can use either your Paypal account or your bank card (Mastercard, Visa, American Express, etc.). All your payments are secure .

We also offer the possibility of paying in 3 or 4 installments without fees , with no minimum purchase, thanks to our partner Alma.

Please note that all transactions are made in euros.

Once your order has been validated, you will receive an order confirmation email in which you simply click on “Download your order”.

Payment is 100% secure.
When you pay, a padlock appears in the URL bar, indicating that your connection is completely secure.

Depending on the bank card used, your bank may ask you for verification by 3D secure.

With no minimum purchase, you can pay for your order in 3 or 4 interest-free installments over a period of 3 to 4 months using the Alma payment platform.

There is no minimum amount required for the basket.

Accepted cards are those issued in France, Belgium, Germany and Spain, such as Visa, Mastercard and American Express.
However, prepaid, virtual and systematic authorization cards cannot be accepted.

The bank card must have a validity date of at least 3 or 4 months in order to ensure payments.

Yes, payments via Alma are secure.

Alma systematically carries out a 3D Secure verification to confirm that you are the owner of the card used. Your bank then sends you a confirmation SMS or a push notification in your banking application, to confirm that you initiated this operation and that it is not fraudulent.

To ensure fast delivery, once the order has been validated, it is no longer possible to cancel or modify it.

However, if you no longer wish to keep your order, you can make a return by requesting a label via our returns form (provided your delivery country allows it). Return shipping costs are your responsibility.

Please do not hesitate to contact us before shipping if you wish to modify your order.

Our collections are designed in limited editions to guarantee exclusivity and originality. Therefore, once a product is sold out, it will generally not be restocked. We encourage you to discover our other available models to find unique pieces that will seduce you. We thank you for your understanding and interest in our brand.

We ship items to the address you provided when ordering. Please ensure the mail carrier can drop the package in your mailbox or hand it over to a security guard.

Average times observed:

• Metropolitan France : delivery within 5 to 8 working days from dispatch.
• International : delivery times vary depending on the country, generally between 5 and 10 working days .

Delivery costs:

• France : delivery is free for purchases over €200 .
• International : Fees are calculated at checkout based on country and order weight.

We do our utmost to ensure smooth and fast shipping. If you have any questions, our customer service team is available to assist you.

As soon as the package is sent, you will receive an email informing you that the shipment has been made and giving you the tracking number of your package. You can track your order using this tracking number via this page: Colissimo Tracking .

If, despite your search, you have not heard anything about your package, please contact us via our contact form.

You have 14 working days after receiving your order (according to the date indicated in your tracking) to register a return and ship your package.

Exchanges

We do not offer exchanges .
If you would like a different size or color, we invite you to place a new order, then return the item that does not fit.

Returns France

To simplify your process, a secure return portal is available to you.
You can download a label to stick on your return package.

Make a return

A Mondial Relay label will be generated for you after paying a fixed fee of €3. This fixed fee you will be asked to generate the label.

Returns outside France

Please contact us via our contact form to report your return.
International returns are your responsibility .

After receipt and validation of the returned items, the refund is made within 7 working days. You will receive a confirmation email at that time.

Once the transfer has been made, the time it takes to arrive in your account varies depending on the banking establishment.

All late returns, without a label or with items sent in poor condition may be refused.

Orders presenting charges to be paid upon receipt of the package will be systematically refused.

We pay the greatest attention to the quality of our products.

If you have a problem with an item or the delivery of one of our products, you can contact us via the contact form.

Upon receipt of the item, we will process a refund or exchange as soon as possible.

Important recommendation regarding the condition of returned products: these products must, for us to accept them, be in impeccable condition, without having been worn, soiled, washed or retouched. Consequently, returns of soiled or damaged clothing will be refused and returned at your expense.