Customer service
Contact me Monday to Friday, 10am to 7pm, using the form on this page. I will respond as soon as possible.
frequently asked Questions
To make a return or for any other information, please consult our FAQ by clicking on the link below.
Tracking control
Got a question about your delivery? You can track its progress using the link below, which is updated in real time by the carrier.
Reimbursement period
I do my best to process the receipt of your return package and your refund as quickly as possible. Your refund will be notified to you by email as soon as possible. Thank you for your understanding.
FAQs
Payment 3 or 4 times without fees
You can pay for your order in 3 or 4 interest-free installments, with no minimum purchase, through the Alma platform. Payment is automatically spread over 3 to 4 months.
Free delivery in France from €200
Delivery is free for orders over €200. For any order under this amount, a flat-rate fee of €5 applies – regardless of the number of items purchased.
Easy returns within 14 days
You have 14 days after receiving your order to make a return. Requests must be made through our secure returns portal. A Mondial Relay label will be generated for you after paying a €3 fee.
Returns are quick and easy, and can be dropped off at a Mondial Relay location near you. For more information about our service, see our FAQ in the Returns & Refunds section.
Secure payment
We use advanced encryption technology to ensure the security of your personal and banking data.
Need help ?
Our customer service is available Monday to Friday, 10am to 7pm. You can contact us via our contact form.
